At EzyPOS, we are committed to providing high-quality products and services. To ensure transparency, we have outlined the following refund policy:

1. Scope of Refunds

This refund policy applies to software subscriptions or services purchased through official EzyPOS channels.
Refunds may be granted under the following conditions:
Technical issues with the product that cannot be resolved.
Refund requests made within 7 days of purchase without using the service.

2. Exclusions from Refunds

Refund requests submitted after the 7-days period.
Issues caused by user error or failure to follow provided guidelines.
Products that have been used to generate sales records, reports, or other key functions.
Incompatibility with third-party devices or software.

3. Refund Request Process

Submit your refund request through our official support channels (phone, WhatsApp, or email).
Provide the following details:
Proof of purchase (e.g., receipt or transaction ID).
Date of purchase.
Detailed explanation of the reason for the refund request.
We will review your request within 5 business days and notify you of the outcome via email or phone.

4. Refund Method and Timeline

Refunds will be processed using the original payment method (e.g., bank transfer or e-wallet).
Approved refunds will be completed within 7-14 business days after approval.

5. Special Terms

Purchases made under promotions or discounts (e.g., special offers, free gifts) are not eligible for refunds.
EzyPOS reserves the right to amend this refund policy as needed. Any changes will be communicated via our official website or other channels